Cancellation Policy

• •You may cancel your order free of charge within 2 hours of placement, provided it has not yet been packed or dispatched.
• •Once the order status changes to "Processing" or "Dispatched", cancellation is no longer possible.
• •To check your order status before requesting cancellation, log in to your account or contact us.

• •Email us at team@makriva.in with the subject line: "Order Cancellation — [Your Order Number]".
• •Alternatively, call us at +91 83980 30577 (Mon–Sat, 10am–6pm).
• •Please have your order number and registered email/phone ready when contacting us.
• •We will confirm the cancellation within 2 business hours if the order is still eligible.

• •Once an order has been dispatched and handed over to the courier partner, it cannot be cancelled.
• •If you no longer wish to receive the order, you may refuse delivery at the door — the package will be returned to us.
• •Upon receiving the returned package, we will process a refund after deducting applicable return shipping charges.
• •For prepaid orders where delivery is refused, refunds will be processed within 7–10 business days after the package is returned to our warehouse.

• •MakRiva reserves the right to cancel orders in the following circumstances: pricing or listing errors on the website; items going out of stock after order placement; payment verification failure or suspected fraudulent activity; inability to deliver to the specified address.
• •In all such cases, you will be notified via email/SMS promptly, and any amount paid will be fully refunded.

• •Prepaid orders (card, UPI, net banking) cancelled before dispatch: full refund within 5–7 business days to the original payment method.
• •Cash on Delivery (COD) orders cancelled before dispatch: no charge — no amount was collected.
• •Orders cancelled after dispatch (refused at delivery): refund after deducting return shipping charges (up to ₹100), processed within 7–10 business days.
• •Refunds to bank accounts (for COD returns) require you to share your bank details with us.

• •If your order contains multiple items and only some are available at the time of packing, we may: (a) dispatch the available items and cancel unavailable items with a partial refund, or (b) contact you to confirm whether you want to proceed with a partial order.
• •You will always be notified before partial dispatch occurs.

For urgent cancellation requests, please call +91 83980 30577 as this ensures the fastest response. Emails are addressed within 2 business hours on working days (Mon–Sat, 10am–6pm).