Shipping Policy

• •We deliver pan-India to all major cities, towns, and most PIN codes.
• •Delivery partners include Delhivery, DTDC, Blue Dart, Ekart, and India Post.
• •Remote areas (hill stations, certain North-East regions) may have limited coverage or extended timelines.
• •Please ensure your PIN code is serviceable at checkout; we will notify you if delivery is not possible to your location.

• •Orders are confirmed and packed within 1–2 business days of successful payment.
• •Orders placed on Sundays or national public holidays are processed on the next working day.
• •You will receive an email/SMS confirmation once your order is dispatched with a tracking link.

• •Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 2–4 business days after dispatch.
• •Tier-2 and Tier-3 cities: 4–7 business days after dispatch.
• •Remote or rural areas: 7–10 business days after dispatch.
• •These are estimated timelines and may vary due to factors outside our control.

• •FREE shipping on all orders above ₹499.
• •A flat shipping fee of ₹50 applies to orders below ₹499.
• •No additional handling charges.
• •For bulk or wholesale orders, shipping terms are agreed separately — contact us at team@makriva.in.

• •Once dispatched, you will receive an SMS and email with your AWB (tracking) number.
• •Track your shipment directly on the courier partner's website using the provided AWB number.
• •You can also contact us with your order number and we will share the tracking details.

• •While we strive for on-time delivery, delays may occur due to weather conditions, local strikes, public holidays, or courier network congestion.
• •In case of significant delays beyond the estimated window, please contact us at team@makriva.in.
• •MakRiva is not liable for delays caused by courier partners, once the shipment has been handed over.

• •If a package is returned due to an incorrect address, failed delivery attempts (3 attempts are made), or refusal to accept, we will contact you.
• •Re-delivery of returned packages may incur an additional shipping charge of ₹50.
• •If the error in address was ours, re-delivery is free of charge.

If your package arrives visibly damaged, please photograph it before opening and contact us within 48 hours of delivery at team@makriva.in. We will arrange a replacement or refund as applicable.