Return & Refund Policy

• •Returns are accepted within 7 days of delivery.
• •Eligible reasons: product is damaged, defective, incorrectly packed (wrong item sent), or seal is broken on arrival.
• •Products must be unused and in their original packaging with the seal intact (except in cases of quality issues).
• •Photographic evidence of the issue must be provided at the time of raising a return request.

• •Opened or partially consumed food products — for hygiene and safety reasons — unless there is a verifiable quality defect.
• •Products purchased during clearance sales or at heavily discounted rates (marked as "final sale").
• •Products damaged due to improper storage by the customer after delivery.
• •Orders where the 7-day return window has passed.

• •Email us at team@makriva.in with subject line: "Return Request — [Your Order Number]".
• •Include: your order number, description of the issue, and clear photographs of the product and packaging.
• •Our customer care team will review your request and respond within 48 business hours.
• •Once approved, you will receive pickup instructions or a prepaid return label (where applicable).

• •For eligible quality issues (damaged, defective, or wrong product), we prioritise sending a free replacement.
• •Replacements are dispatched within 2 business days of return approval.
• •You will receive a new tracking link for the replacement shipment.

• •Refunds are approved only when a replacement is not feasible (e.g., item out of stock).
• •Approved refunds are processed within 5–7 business days.
• •Refunds are credited to your original payment method (credit/debit card, UPI, net banking).
• •For Cash on Delivery (COD) orders, refunds are issued via bank transfer — please provide your bank details at the time of the return request.
• •Shipping charges (if any) are non-refundable unless the return is due to our error.

• •If the return is due to MakRiva's error (wrong item, quality issue, damaged in transit): we bear the return shipping cost and arrange pickup.
• •If the return is for any other reason: the customer bears the return shipping cost.
• •Please use a trackable shipping service for returns; MakRiva is not responsible for packages lost in return transit.

Reach our team at team@makriva.in or +91 83980 30577 (Mon–Sat, 10am–6pm). We aim to resolve all return queries within 2 business days.